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PC Technician

Reliance One, Inc.
Job Description
PC Technician Responsibilities
  • Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment
  • Maintains workstation inventory and documentation
  • Evaluates and makes recommendations for workstation-related technologies i.e. DVD players, flash drives, etc. to the Technical Services Manager
  • Installs and configures workstation hardware and software in accordance with manufacturer specifications
  • Responsible for diagnosing, troubleshooting, resolving and repairing workstation hardware and software problems and issues
  • Maintains inventory and communicates with immediate supervisor the replacement and upgrade needs in various departments / programs for workstation and related support equipment
  • Provides intake, tracking and resolution within the Helpdesk work order system
  • Implements and performs preventive maintenance procedures in accordance with manufacturer specifications
  • Communicates and coordinates the registration of maintenance agreements with manufacturers to insure warranty coverage for workstations and related support equipment
  • Develops specifications and assists the Technical Services Manager with guidelines for the implementation of a Common Office Environment
  • Works with department staff to ensure that equipment is installed in accordance with established timelines and helpdesk priority
 
PC Technician Requirements
  • A and / or MCP certification required
  • Associate degree in computer science or related field preferred, high school diploma required
  • Demonstrated current knowledge and expertise supporting desktop computers and peripheral equipment required
  • Minimum three years demonstrated successful current work experience supporting
  • Desktop computers in a help desk or field service environment required
  • Applicants are considered for interview only after successful completion of testing in Microsoft Word, Excel, Access and Windows XP
 
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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