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Service Desk Support Specialist

Comau LLC
Job Description

The Service Desk Support Specialist position is responsible for ensuring an effective and efficient level of IT Support, Incudes maintaining, analyzing, troubleshooting, and repairing hardware and software computer system Tech-savvy's who are self-motivated enough to provide consistent customer support with minimal supervision. On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.

Take ownership. Are you ready for a challenge?

In this role the ideal candidate will act as a network and think innovatively while executing the following responsibilities:

  • Responsible for logging and responding to helpdesk support calls, answer users' inquiries regarding computer software and hardware operation to resolve problems. Resolves user issues, document requests and results, and follow up
  • Troubleshoot and solves client PC issues
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
  • Understand IT SLA metrics and participate in escalation processes to mitigate potential failures
  • Follow IT department guidelines and procedures related to computer setup, software installation and general
  • Work and collaborate with other IT Teams to achieve organization success
  • Take ownership of assigned tasks and be able to effectively communicate status to team lead
  • Other duties as required

Reports to: ICT End User Service Manager

Travel Required
0-20%
Do you have what it takes?

This role is best suited for a candidate that possess the following qualifications:

Basic Qualifications:

  • Minimum of an Associates degree in Information Technology, Computer Science or related fields from an accredited college
  • Minimum of 3 years of experience in computers, entry level troubleshooting

Preferred Qualifications:

  • Bachelor's degree in Information Technology, Computer Science or related field from an accredited college
  • Experience with Windows 7, Microsoft Office 2010 Suite
  • Experience with Active Directory and Microsoft Networking environment
  • Experience with Helpdesk support, SLA, escalation processes and procedures, and problem reporting and tracking

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