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Level 3 Support Technician

Reliance One, Inc.
Job Description
Level 3 Support Technician Responsibilities
  • This L3 resource will be dedicated only to Project-based work
  • Projects will vary in size, scope and duration
  • This L3 will be likely working with multiple groups at the same time within the business unit here in Saline
  • There will be a need for this role in an ongoing capacity
  • They may be working on a refresh project with site services and at the same time working on an upgrade project and at the same time working with the security group on a task
 
Level 3 Support Technician Requirements
  • CCNA Preferred
  • Ability to troubleshoot Cisco Network Servers and Switches
  • Responsible for local coordination, installation and ongoing support of various computer systems
  • Strong knowledge of TCP / IP, DNS, WINS, DHCP, SCCM, Windows 7 & 10
  • Candidate will be required to setup and configure desktop and laptop equipment (HP and Lenovo) with Windows 7 and 10
  • Strong troubleshooting capabilities are required
  • Strong knowledge in installation and configuration of LAN / WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing
  • Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment
  • Strong Project Management skills a plus
  • Requires the ability to create and manage project activity
  • Ability to take direction as well as being a “self-starter”
  • Candidate should be able to work under pressure
  • Level 3 Support Technician has responsibility for computer room, servers, switches, network hub and cell cabinets, and Video Conference equipment all of which have production impact and require immediate response / resolution
  • Candidate will work directly with Administrative Staff to identify issues and develop / implement countermeasures
  • Strong proficiency in written / verbal communication skills
  • Team player with ability to multi-task, follow direction, and learn quickly
  • Provide 24 hour on-call coverage as needed
 
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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