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Help Desk Technician

Reliance One, Inc.
Job Description
Help Desk Technician Responsibilities
  • Diagnose and troubleshoot hardware, network, and software problems
  • Maintain records of technical support requests and needs for various sites
  • Install and upgrade hardware, operating systems, and software programs
  • Communicate with end users during the support process
  • Maintain user logins and passwords for various services
  • Maintain software and hardware inventories
  • Provide customer support through our help desk
  • Process warranty repair claims
     
Help Desk Technician Requirements
  • A minimum of 2+ years of experience with TCP / IP networking
  • A minimum of 2+ years of experience with Windows Server
  • A minimum of 2+ years of experience with Windows 7 or later
  • A minimum of 2+ years of experience with mobile devices
  • Possess excellent oral and written communication skills
  • Possess excellent time management and organizational skills
  • Self-motivated and the ability to follow directions independently
  • Preferred:
    Experience with both wired and wireless network technologies
  • Experience with mobile device management systems
  • Experience with disk cloning or imaging systems
  • Experience with documenting technology solutions
 
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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