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Help Desk Technician

Reliance One, Inc.
Job Description
  • Diagnose and troubleshoot hardware, network, and software problems
  • Maintain records of technical support requests and needs for various sites
  • Install and upgrade hardware, operating systems, and software programs
  • Communicate with end users during the support process
  • Maintain user logins and passwords for various services
  • Maintain software and hardware inventories
  • Provide customer support through our help desk
  • Process warranty repair claims
     
Help Desk Technician Requirements
  • High school diploma (an Associate’s degree or higher in a computer or information technology related field is preferred)
  • A minimum of 2 years of experience with TCP / IP networking
  • A minimum of 2 years of experience with Windows Server
  • A minimum of 2 years of experience with Windows 7 or later
  • A minimum of 2 years of experience with mobile devices
  • Possess excellent oral and written communication skills
  • Possess excellent time management and organizational skills
  • Self-motivated and the ability to follow directions independently
  • Possess an interest in growth and continuous improvement
  • Experience with both wired and wireless network technologies
  • Experience with mobile device management systems
  • Experience with disk cloning or imaging systems
  • Experience with documenting technology solutions
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