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Customer Service Representative

Reliance One, Inc.
Job Description
Customer Service Representative Responsibilities
  • Perform daily functions such as determining customer needs, ordering and confirming parts, quoting parts, confirming orders, entries, and follow up on orders
  • Interact with customers by following call structures, receive, and give critical information
  • Interact with finance, purchasing, inventory control, traffic & warehousing, sales, hotline, and service departments to ensure customer expectations are achieved
  • Maintain & keep up to date on company product lines to provide troubleshooting support over the phone
 
Customer Service Requirements
  • Long Term contract (about 2 years)
  • Excellent phone conversation and caller management skills
  • Efficient at using computerized business systems, including BaaN,MS-Office97, etc.
  • Minimum of 3 years customer service experience
 
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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