Customer Engineer

Reliance One, Inc.
Job Description
Customer Engineer Responsibilities
  • Leads a cross-functional engine cooling module development team including members from design, validation, purchasing, quality and process planning
  • Manages all technical activities pertaining to assigned engine cooling module development projects from the acquisition phase to product launch
  • Executes and pursues technical project management activities for each phase of the product development cycle
  • Interfaces directly with customer(s) and represents all areas of engineering (i.e. CAE, Testing, Prototype and Advanced Engineering) as a single point of contact
  • Understands and communicates customer requirements for engine cooling components
  • Maintains customer and internal open issues lists and drives activities to closure
  • Assures that all project documentation such as DVP&Rs, FMEAs, design reviews, DFA reviews and product cost calculations is maintained and accurate
  • Initiates, defines and drives engineering change management activities resulting from customer requests or product cost optimization initiatives
  • Coordinates product cost calculations during the development phase to determine and track product profitability
  • Coordinates customer and supplier visits as required
Customer Engineer Requirements
  • Bachelor’s Degree in Engineering preferred
  • Minimum of 3 years engineering experience
  • Strong technical background, preferably in US truck or automotive applications (Engine Cooling, engine concepts, emissions)
  • Demonstrated high level skills in product development, preferably for US truck or automotive applications
  • Knowledge of product cost calculations preferred
  • High level of interpersonal, communication and presentation skills
  • Excellent analytical and problem solving skills
  • Basic GD&T knowledge preferred
  • Validation and / or simulation background is a plus
  • Familiar with standard production processes such as casting, injection molding and sheet metal
  • Must be fluent in English
  • Working-level second language skills is a plus
  • Able to write routine reports and correspondence
  • Able to communicate effectively with peers, managers, and directors, and to present to groups of customers or employees of the organization
  • Values and considers the perspectives and backgrounds of all parties
  • Ability to apply concepts and information typically taught during a four-year college or university course
  • Ability to define and solve problems collects data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • The employee must occasionally lift and / or move up to 20 pounds
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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